Customer Engagement Courses and Certifications

Project Management Foundations, Initiation, and Planning

588 ratings at Coursera

Comprehensive introduction to project management, covering initiation and planning phases. Learn essential concepts, methodologies, and tools to successfully manage projects and prepare for CAPM and PMP certifications.

• Coursera
• 20 hours 7 minutes
• Self-Paced
• Paid Course

Project Management Fundamentals

577 ratings at Coursera

Master project management essentials, from planning to execution. Learn methodologies, PMO benefits, and prepare for PMP certification. Develop skills to lead successful projects and drive business goals.

• Coursera
• 16 hours 10 minutes
• Self-Paced
• Paid Course

Major Engineering Projects: Governance, Risk and Scope

308 ratings at Coursera

Explore project governance, risk management, and scope challenges in major engineering projects. Learn to identify stakeholders, manage uncertainties, and employ effective planning techniques.

• Coursera
• 23 hours 38 minutes
• Self-Paced
• Paid Course

The Program Manager – Applying Power Skills and Digital Enablers to Create Continual Change

4 ratings

Develop change-making skills, leadership abilities, and digital competencies to drive organizational transformation. Master stakeholder engagement, emotional intelligence, and strategic thinking for program success.

• edX
• 4 weeks, 2-3 hours/week
• Self-Paced
• Free Online Course (Audit)

Project Initiation and Planning

149 ratings at Coursera

Learn effective project management techniques, from traditional waterfall to agile and hybrid approaches. Develop skills in project initiation, planning, and execution to maximize success in various project environments.

• Coursera
• 22 hours 15 minutes
• Self-Paced
• Paid Course

Coursera

Project Management: Creating the WBS

557 ratings at Coursera

Learn to create a Work Breakdown Structure (WBS) for effective project management. Decompose projects, apply decomposition rules, and develop a WBS dictionary using Google Sheets.

• Coursera
• 2 hours 5 minutes
• Self-Paced
• Paid Course

CVS Health Credential

CVS Health Call Center Customer Service

552 ratings at Coursera

Comprehensive training for aspiring call center representatives, covering customer interaction, conflict resolution, and problem-solving. Includes simulations and projects to build practical skills for a successful career in customer service.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course

Developing the Risk Management Plan with Expert Judgement

12 ratings at edX

Comprehensive exploration of project risk management, covering identification, assessment, and mitigation strategies. Learn to develop risk registers, assign probabilities, and implement effective responses to potential project challenges.

• edX
• 5 weeks, 1-3 hours/week
• Self-Paced
• Free Online Course (Audit)

Financing and Initiating Major Engineering Projects

274 ratings at Coursera

Learn to finance and initiate major engineering projects, covering investor approaches, contractual instruments, financial indicators, stakeholder management, and best practices for successful project delivery.

• Coursera
• 21 hours 29 minutes
• Self-Paced
• Paid Course

Customer-Centric Innovation

33 ratings at Coursera

Explore techniques for fostering customer-driven innovation, incorporating insights into strategic decisions, and creating agile organizations that evolve with market needs.

• Coursera
• 2 hours 24 minutes
• Self-Paced
• Paid Course

Coursera Credential

Modern Project Leadership: Agile, AI, and Beyond

532 ratings at Coursera

Master modern project leadership by integrating AI tools, agile methods, and ethical decision-making to drive successful outcomes in complex business environments.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 10 courses

Credential

PMP Exam Prep Certification Training

261 ratings at Coursera

Master comprehensive project management skills and prepare for PMP certification with in-depth coverage of PMI's exam content, Agile methodologies, and essential power skills for leading successful projects.

• Coursera
• 16 weeks, 3 hours/week
• Self-Paced
• Paid Course
• 4 courses

Customer-Centric Enterprise: Scale Product Lifecycle Management

3 ratings

Learn to drive the performance of Product Enterprises with Product-first frameworks that enable value with mature governance, risk, marketing, sales, finance, and HR functions.

• edX
• 4 weeks, 2-3 hours/week
• Self-Paced
• Free Online Course (Audit)

Project Planning and Execution

311 ratings at Coursera

Develop essential project management skills: scheduling, budgeting, risk assessment, and quality control. Gain practical tools for planning and executing engineering projects within time and budget constraints.

• Coursera
• 1 day 3 hours 10 minutes
• Self-Paced
• Paid Course

Practical Project Management for Managers and First Time PMs

5207 ratings at Udemy

Learn Project management so you can deliver your next project be on time, on budget, and to requirements.

• Udemy
• 3 hours 17 minutes
• Self-Paced
• Paid Course