Customer Engagement Courses and Certifications

Explore Autodesk Forma workflows, from blank project to coordinated model, mastering file management, version control, and automated clash detection for real-world jobsite skills.

• VDCI
• 30 minutes
• Self-Paced
• $579.00

Mellody Hobson Teaches Strategic Decision Making

Learn strategic decision-making from business leader Mellody Hobson through real-life case studies. Develop a framework for confident leadership in challenging situations and pivotal moments.

• MasterClass
• 1 hour 38 minutes
• Self-Paced
• Free Trial Available

Credential

Essential Tools for Executive Strategic and Policy Planning Course

Master strategic planning frameworks like SWOT, PESTEL, and logic models to develop future-ready policies and programs for public sector success.

• Graduate School USA
• Self-Paced
• $579.00

Credential

DHS Planning, Programing, Budgeting and Execution (PPBE) Course

Master DHS's strategic planning, fiscal management, and performance review processes to effectively align resources with departmental mission objectives.

• Graduate School USA
• Self-Paced
• $1,199.00

Credential

Planning Audit Assignments Course

Discover structured techniques for planning performance audits, from selection through methodology, emphasizing clear objectives, effective scope determination, and strategic approach selection.

• Graduate School USA
• Self-Paced
• $1,049.00

Credential

Eliciting and Communicating Business Requirements Course

Master business requirements elicitation and communication techniques, including Earned Value Management for federal professionals managing project performance and compliance.

• Graduate School USA
• Self-Paced
• $1,399.00

Credential

Fundamentals of Project and Program Management Course

Master government project management from initiation to completion, covering team dynamics, requirements development, acquisition planning, and performance monitoring for FAC-P/PM certification.

• Graduate School USA
• Self-Paced
• $1,900.00

Credential

AI for Project Management

Discover how artificial intelligence transforms project management through practical applications in planning, scheduling, risk analysis, and communications while addressing ethical considerations.

• Graduate School USA
• Self-Paced
• $899.00

Credential

Planning, Managing and Controlling a Personal Property Inventory Course

Master federal property inventory management by combining project management principles with regulatory compliance to plan, execute, and control successful inventory projects.

• Graduate School USA
• Self-Paced
• $1,200.00

Credential

FPM 234: Applied Leadership in Projects & Programs Course

Master leadership skills for project and program management through team building, conflict resolution, decision-making, and innovation techniques aligned with FAC-P/PM standards.

• Graduate School USA
• Self-Paced
• $1,769.00

Credential

FPM 231: Applications in Project & Program Management Course

Master systems management and analytical skills for mid-level project and program managers to handle complex requirements, make sound decisions, and achieve high-quality results.

• Graduate School USA
• Self-Paced
• $2,479.00

Credential

FPM 134: Fundamentals of Leading Projects and Programs Course

Master essential leadership skills for federal project management, including team building, conflict resolution, communication strategies, and customer focus through hands-on exercises.

• Graduate School USA
• Self-Paced
• $1,769.00

Credential

FPM 132: Fundamentals of Contracting Course

Discover federal acquisition fundamentals for project managers, covering planning, contract formation, performance monitoring, and stakeholder collaboration in government contracting.

• Graduate School USA
• Self-Paced
• $2,049.00

Credential

FPM 131: Fundamentals of Project and Program Management Course

Master federal project management fundamentals including acquisition systems, requirements development, systems engineering, testing, and life-cycle logistics for effective program delivery.

• Graduate School USA
• Self-Paced
• $2,479.00

Credential

Effective Communication with Customers Course

Master active listening, communication styles, and professional techniques to deliver exceptional customer service and build lasting relationships with internal and external customers.

• Graduate School USA
• Self-Paced
• $1,049.00