Active Listening Courses and Certifications

Business English: Management and Leadership

1511 ratings at Coursera

In this course, you will follow along a recently promoted manager as she builds and leads her team to success.

• Coursera
• 1 day 4 hours 23 minutes
• On-Demand
• Paid Course

Coaching for Growth and Success

9350 ratings at Udemy

12 Ways to Bring Out the Best in Your Colleagues, Clients, and Team Members

• Udemy
• 1 hour 15 minutes
• On-Demand
• Paid Course

Customer Service Success: Take Your Skills to the Next Level

5078 ratings at Udemy

3-in-1 Customer Service Training: Levels 1, 2, 3 | Improve Your Soft Communication Skills, Customer Support & Experience

• Udemy
• 8 hours 43 minutes
• On-Demand
• Paid Course

Negotiation Fundamentals

1631 ratings at Coursera

Gain practical negotiation tools and best practices for creating productive partnerships, overcoming deadlocks, and achieving sustainable outcomes in various sectors and contexts.

• Coursera
• 8 hours 39 minutes
• On-Demand
• Paid Course

Empathy For Customer Service That Feels Personalized

4097 ratings at Udemy

Make your customers feel special by using empathy and Emotional Intelligence. Delight clients and earn their loyalty!

• Udemy
• 1 hour 41 minutes
• On-Demand
• Paid Course

10 Ways to Be a Great Team Player in Challenging Times

3862 ratings at Udemy

Clarify your role, communicate better, give and get help, and connect as a team

• Udemy
• 1 hour 18 minutes
• On-Demand
• Paid Course

Mastering Intercultural communication

3709 ratings at Udemy

Unlock the Secrets to Effective Communication with Diverse Cultures

• Udemy
• 1 hour 15 minutes
• On-Demand
• Paid Course

Difficult conversations: the complete guide

3701 ratings at Udemy

Managing difficult discussions, persuasion, communication, leadership, feedback, assertiveness, knowing how to say no

• Udemy
• 1 hour 11 minutes
• On-Demand
• Paid Course

Communication Skills : Mastering Communication

3647 ratings at Udemy

Communication Skills, Business Communication, Presentation Skills, Public Speaking, Leadership, Management Skills

• Udemy
• 8 hours 23 minutes
• On-Demand
• Paid Course

Leadership & Team Management—Developing People Skills

3530 ratings at Udemy

Leadership & Team Development: Change Management Skills for Business Administration & Office Professionals

• Udemy
• 2 hours 31 minutes
• On-Demand
• Paid Course

Communication Skills Fundamentals

3433 ratings at Udemy

Communication skills in the workplace. Verbal and written communication, active listening & intercultural communication

• Udemy
• 2 hours 4 minutes
• On-Demand
• Paid Course

Conflict Management and De-Escalation in Customer Service

3314 ratings at Udemy

Customer Support Training | Customer Success | Customer Experience | Customer Relationship Management | Client Success

• Udemy
• 3 hours 5 minutes
• On-Demand
• Paid Course

Customer Service Training: How to Handle Upset Customers

3265 ratings at Udemy

Learn practical strategies to calm upset customers, defuse tense situations, and build long-term customer trust.

• Udemy
• 1 hour 59 minutes
• On-Demand
• Paid Course

Excellence in Customer Service

3133 ratings at Udemy

Customer Service, Customer Service Management, Customer Support, Customer Experience, Customer Service Excellence

• Udemy
• 8 hours 22 minutes
• On-Demand
• Paid Course

Get Amazing Results from Your Conversations at Work

2913 ratings at Udemy

How to Build Trust, Rapport, and Connection with (Almost) Anyone to Get More Done

• Udemy
• 2 hours 5 minutes
• On-Demand
• Paid Course