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Explore innovative approaches to platform engineering inspired by theme parks, roadside assistance, and doctor's offices in this 15-minute conference talk from PlatformCon 2023. Discover how to create magical experiences for developers by treating them as guests, setting the stage, and enabling line-skipping features. Learn to provide comprehensive support throughout the developer journey, similar to roadside assistance services. Adopt a patient care model to build stronger relationships with developers, using the Connect, Introduce, Ask permission, Respond, and Exit approach. Gain valuable insights from Jason Kennedy, Sr. Engineering Manager of Engineering Experience at One Medical, on improving and innovating in the platform space to better support developers and company missions.
