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From Good to Great - 4 Steps to Unlock Better Managers

Gartner via YouTube

Overview

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Discover the four essential communication competencies that transform good managers into great leaders in this 18-minute ThinkCast episode featuring Gartner VP Alexandra Earl. Learn how to implement the 4 C's framework - Championing, Coaching, Conversing, and Connecting - to elevate your management effectiveness and boost team engagement. Explore why managers remain the most powerful communication channel for building employee trust, even when stretched thin across multiple responsibilities. Master the art of championing by motivating teams through organizational change and helping employees see their role in the bigger picture. Develop coaching skills that go beyond annual reviews to create ongoing feedback conversations that drive performance. Build conversing capabilities to establish genuine two-way dialogue that encourages open communication and idea sharing. Strengthen your connecting abilities to earn trust, create compelling visions, and foster deeper relationships with team members. Understand the bonus fifth C - contextualization - and how it helps employees link daily work to strategic objectives. Access practical self-assessment tools and learn how to build peer support networks for continuous improvement. Gain actionable takeaways for immediate implementation and discover resources specifically designed for communications leaders looking to enhance their management approach.

Syllabus

02:34 The Challenges Managers Face Today
04:32 Championing: Motivating Teams Through Change
05:39 Coaching: Feedback and Ongoing Conversations
06:36 Conversing: Creating True Two-Way Dialogue
08:50 Connecting: Earning Trust and Visioning
10:21 The Bonus Fifth C: Contextualization
12:18 Takeaway Actions and Gartner for Communications Leaders

Taught by

Gartner

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