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Saylor Academy

PRDV230: Create a Workplace Conflict Resolution Policy

via Saylor Academy

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Overview

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Develop a comprehensive workplace conflict resolution policy through this 13-hour course covering functional and dysfunctional conflict, best practices for resolution, legal considerations, and effective procedures. Learn to create a framework that fosters a harmonious work environment while addressing disputes professionally and legally.

Syllabus

  • Course Introduction
  • Unit 1: Functional versus Dysfunctional Conflict
  • Unit 2: Best Practices for Conflict Resolution
  • Unit 3: Legal Issues
  • Unit 4: Conflict Resolution Procedures
  • Course Feedback Survey
  • Certificate Final Exam

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