Gain confidence and clarity in addressing workplace conflict by learning to reframe tension, spot early warning signs, recognize your impact, and take small steps toward resolution.
Overview
Syllabus
- Unit 1: Reframing Everyday Conflict
- Reframing Conflict with Empathy
- Guiding from Conflict to Solutions
- Resolving Project Disagreements Effectively
- Unit 2: Spotting Conflict Early
- Detecting Early Signs of Conflict
- Reflecting on Missed Early Signs of Conflict
- Spotting Red Flags Early
- Unit 3: Understanding Your Conflict-Driven Behaviors
- Assessing the Impact of Conflict-Driven Behavior on Teams
- Reflecting on Different Personal Approaches to Conflict
- Navigating Conflict with Self Awareness
- Unit 4: Shifting From Avoidance to Action
- Analyzing the Long-Term Risks of Avoiding Conflict
- Addressing Conflict Through Upward Feedback
- Direct Conversation for Fair Recognition