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CodeSignal

Mediating Conflict Between Others with Confidence

via CodeSignal

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Overview

Learn to mediate peer and team conflict with neutrality and skill. Gain tools to step in constructively, stay neutral, and guide others toward resolution.

Syllabus

  • Unit 1: Mediating Group Conflict with Neutrality
    • Reframing Biased Statements with Neutrality
    • Speaking with Milo-Neutral Mediation in Practice
    • Speaking with Nova-Neutral Mediation in Practice
  • Unit 2: Fostering Shared Understanding
    • Powering Conflict Mediation with Empathy
    • Turning Tension into Shared Goals
    • Active Listening for Team Mediation
  • Unit 3: Surfacing Root Issues Beneath Team Conflict
    • Identifying Conflict Beneath the Surface
    • Uncovering Hidden Conflict Drivers
    • Surfacing Root Issues in Conflict
  • Unit 4: Aligning for Lasting Resolution
    • Moving Beyond Conflict
    • Crafting a Post-Conflict Alignment Recap
    • Aligning Teams for Lasting Resolution

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