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CodeSignal

Resolve Conflict Between Others

via CodeSignal

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Overview

Gain tools to mediate conflict between others. Step in without taking sides, surface root issues, and guide conversations toward understanding and resolution.

Syllabus

  • Unit 1: Step In with Neutrality
    • Decide When to Get Involved
    • Write Neutral Conflict Invitations
    • Create Space for Both Voices
  • Unit 2: Encourage Mutual Understanding
    • Draw Out Each Person's Perspective
    • Encourage Mutual Listening and Respect
    • Craft Questions for Understanding
  • Unit 3: Uncover What's Really Going On
    • Identify the Issue Driving Conflict
    • Discover What Really Matters
    • Reveal the Real Causes Behind Conflict
  • Unit 4: Guide Toward Shared Solutions
    • Mediate Without Taking Sides
    • Confirm Shared Next Steps
    • Close Conflict Conversations Successfully

Reviews

5.0 rating, based on 1 Class Central review

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  • Anonymous
    This course is very informative and useful for understanding conflict management, conflict transformation, peace building, and practical approaches to resolving conflicts. The course content is relevant and has helped me develop a better understanding of peace, dialogue, mediation, and social cohesion.
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