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CodeSignal

Resolve Conflict Between Others

via CodeSignal

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Overview

Gain tools to mediate conflict between others. Step in without taking sides, surface root issues, and guide conversations toward understanding and resolution.

Syllabus

  • Unit 1: Step In with Neutrality
    • Decide When to Get Involved
    • Write Neutral Conflict Invitations
    • Create Space for Both Voices
  • Unit 2: Encourage Mutual Understanding
    • Draw Out Each Person's Perspective
    • Encourage Mutual Listening and Respect
    • Craft Questions for Understanding
  • Unit 3: Uncover What's Really Going On
    • Identify the Issue Driving Conflict
    • Discover What Really Matters
    • Reveal the Real Causes Behind Conflict
  • Unit 4: Guide Toward Shared Solutions
    • Mediate Without Taking Sides
    • Confirm Shared Next Steps
    • Close Conflict Conversations Successfully

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