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CodeSignal

De-Escalate and Move Forward

via CodeSignal

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Overview

Learn to stay grounded when emotions run high and guide conflict conversations toward alignment, shared understanding, and collaborative next steps.

Syllabus

  • Unit 1: Manage Emotions in Conflict
    • Fill in the Blanks about Tough Conversations
    • Reflect on Conflict Resolution Tactics
    • Defuse Conflict with Empathy
    • Navigate Tough Conversations Productively
  • Unit 2: Align for Resolution
    • Fill in the Blanks about Conflict Resolution
    • Finding Common Ground After Conflict
    • Create Alignment From Disagreement
    • Resolving Team Conflict Collaboratively

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