Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Manage Emotions in Communication

Go to class Write review

Overview

Understand how emotions shape communication. Build practical tools to stay composed, read cues, and de-escalate conversations.

Syllabus

Unit 1: The Impact of Emotional Responses

Fill in the Blanks about Emotions at Work
Spot Harmful Team Emotional Dynamics
Respond Calmly to Criticism

Unit 2: Maintain Emotional Composure

Fill in the Blanks about Emotional Composure
Reframe An Emotional Response
Reflect on Emotional Responses

Unit 3: Navigate Group Emotional Responses

Fill in the Blanks about Group Emotions
Identify Emotional Responses in Groups
Navigate Team Emotions

Unit 4: Promote Positive Group Dynamics

Fill in the Blanks about Team Dynamics
Spot Team Dynamic Disruptors
Empathic Team Communication in Action

Reviews

Start your review of Manage Emotions in Communication