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Active Listening for Two-Way Communication

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Overview

Strengthen listening fundamentals: ask better questions, paraphrase, clarify, and guide conversations toward shared understanding.

Syllabus

Unit 1: Foundations of Active Listening

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Invite Dialogue with Open Questioning
Active Listening in Team Conversations

Unit 2: Probing for Deeper Insights

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Probe for Deeper Insights
Draft "Tell Me More" Prompts

Unit 3: Use Empathetic Communication

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Check In to Offer Support in Difficult Moments
Craft Emotionally Aware Phrases

Unit 4: Facilitate Solutions Through Listening

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Facilitate Solutions Through Listening
Quiz about listening for solutions

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