Improve Your ITIL® Skills

ITIL® is a popular framework for IT service management. This learning path is designed to prepare you for the popular Foundations certification, as well as provide advice on how to implement it in the real world, and generally better align IT services with the needs of your business.

Prepare for the ITILÂ® Foundations exam.
Discover how to put ITILÂ® into practice at your organization.
Explore how ITILÂ® relates to DevOps.

Syllabus

Courses under this program:
Course 1: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
-Move ITIL® principles into practice. Explore the seven ways framework for applying ITIL® Foundation concepts, with all new content for ITIL® 4.

Course 2: Putting ITIL® into Practice: Problem Management Techniques
-Learn ITIL®-endorsed problem management techniques for preventing and resolving problems underlying interruptions in IT services.

Course 3: Putting ITIL® into Practice: DevOps for ITIL® Practitioners
-Learn how to apply DevOps concepts and ITIL® within an enterprise IT organization. Examine where DevOps and ITIL® intersect and how to adapt each in an enterprise setting.

Course 4: Putting ITIL® into Practice: Change Enablement
-Learn about each of seven change enablement techniques endorsed by ITIL–why, where, and how you would use them, along with their components and steps.

Course 5: Putting ITIL® into Practice: Incident Management
-Master powerful techniques to revolutionize your IT incident management skills and reduce the challenges of service interruptions.