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Putting ITIL® into Practice: DevOps for ITIL® Practitioners

via LinkedIn Learning

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Details

Provider

LinkedIn Learning
Pricing

Free Trial Available
Languages

English
Certificate

Certificate Available
Duration & workload

1 hour 57 minutes
Sessions

On-Demand
Level

Intermediate

Found in

Part of

Improve Your ITIL® Skills

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Overview

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Learn how to apply DevOps concepts and ITIL® within an enterprise IT organization. Examine where DevOps and ITIL® intersect and how to adapt each in an enterprise setting.

Syllabus

Welcome

Welcome
Why DevOps for ITIL® practitioners?
What you should know

1. Introduction to DevOps for ITIL®-Driven Shops

The traditional enterprise IT shop and the breakdown of separation of duties with digitalization
DevOps, enterprise DevOps, ITIL®-driven shops, and enterprise challenges
What DevOps and enterprise DevOps have in common, and how they differ

2. DevOps and Enterprise IT Challenges

Enterprise-level change control and release gates
Legacy, regulated, and nonautomated environments
Disparate, siloed teams
Massive scale

3. DevOps and ITIL®-Driven Shops

Values
Principles
Methods
Practices
Tools

4. ITIL®-Driven Shops and DevOps

Services and service management
The service life cycle
Terminology and key principles and models
Strategy processes
Design processes
Transition processes
Operations processes
CSI processes
Functions
Roles
Technology and architecture

Conclusion

ITIL® 4 and DevOps
Next steps

Taught by

David Pultorak

Reviews

4.5 rating at LinkedIn Learning based on 154 ratings

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