Building a Coaching Culture: Improving Performance Through Timely Feedback

Introduction

• Get the most out of your team

1. What Is a Coaching Culture

• What is coaching?
• What is culture?
• The coaching matrix

2. Characteristics of Successful Coaches

• Trust is the foundation
• Positive intent
• Gatekeepers vs. floodgates
• Respectful candor

3. Actions of Successful Coaches

• Support from the top
• Continuous, timely feedback
• Continuous learning
• Being coachable

4. Challenges When Building a Coaching Culture

• Lack of support from the top
• The boss isn't coaching
• Coaching the uncoachable

5. Ideas to Try

• Keeping track of coaching discussions
• Avoiding the year-end review
• Professional and personal goals
• The cadence of coaching conversations