Atlassian IT Service Management (ITSM) Professional Certificate

In an evolving technological landscape, effective IT service management (ITSM) practices are vital for organizational success. These courses equip you with the latest skills in service desk management, change management, problem resolution, and performance metrics. Tune in, pass the final exam, and earn your certificate.

Analyze best practices in IT service management processes.
Explore change management strategies in IT environments.
Identify effective problem management techniques.
Practice monitoring and measuring ITSM performance metrics.

Syllabus

Courses under this program:
Course 1: IT Service Desk: Service Management
-Boost the value of your IT services by learning how to implement the latest service management best practices and processes.

Course 2: IT Service Management Foundations: Problem Management
-Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.

Course 3: IT Service Management Foundations: Change Management
-Learn how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements.

Course 4: IT Service Desk: Monitoring and Metrics Fundamentals
-Get industry best practices on collecting ITSM metrics. Learn how to effectively monitor performance and customer satisfaction in a service-focused environment.