What you'll learn:
- The basics of Information Technology Service Management (ITSM)
- How the ITSM maturity model helps organizations
- How to navigate Jira Service Management (JSM)
- How Jira Service Management helps teams manage customer requests
Are you ready to launch your career in IT and master IT service management (ITSM)? Welcome to "ITSM & Jira Service Management," the definitive course designed to equip you with the everything needed to build your skills! This course is your gateway to becoming a highly sought-after professional in the world of IT services, even if you have no prior IT experience.
Unlock Core ITSM Concepts & Jira Service Management Fundamentals
This isn't just another software tutorial; it's a comprehensive journey into the practical application of ITSM best practices using Jira Service Management Cloud. We'll start from the very basics, ensuring you grasp fundamental ITSM concepts like incident management, problem management, change management, and request fulfillment. You'll then quickly progress to hands-on techniques within Jira Service Management, understanding its core functionalities and how it empowers IT teams to deliver exceptional support.
Throughout this comprehensive course, you'll discover how to:
Learn the basics of what ITSM is
Identify where your org is in the ITSM maturity model
Get hands-on experience using Jira Service Management (JSM)
Use key features that JSM provides to support customers
And more!
Why Learn ITSM & Jira Service Management?
IT Service Management (ITSM) is crucial for any organization aiming to deliver high-quality IT services efficiently. Jira Service Management is a powerful, flexible, and widely adopted tool that brings ITSM principles to life. By mastering both, you'll open doors to numerous career opportunities in IT support, service desk operations, IT administration, and more. This course provides the foundational skills needed to excel in these roles.
By the end of this course, you won't just be familiar with ITSM and Jira Service Management; you'll be strategically equipped to optimize IT service delivery, improve customer satisfaction, and contribute to organizational success. Get ready to streamline IT operations, empower IT teams, and achieve service excellence like never before!
Are you excited to start building your ITSM and Jira Service Management mastery and boost your IT career?
Note that this course was originally intended to prepare learners for Atlassian's ACA-910 certification, however, as of June 2nd, 2026, this certification has been retired. That said, this course still offers useful knowledge!
