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Business Process Design for Strategic Management

via GetSmarter

Overview

Create an organizational culture of continuous business improvement.

On completion of this course, you’ll walk away with: An understanding of the principles and approaches that drive improvement, and the skills to apply them in your company. Inquiry and evidence-based problem-solving skills for your teams, and methods and tools for improving processes. The ability to integrate business targets and improvement activities to enable increased employee engagement and well-designed work. Enhanced skills that you can apply in your organization, team, or role.

Syllabus

  • Orientation module: Welcome to your Online Campus
  • Module 1: An introduction to Dynamic Work Design
  • Module 2: The four principles of Dynamic Work Design
  • Module 3: The problem statement
  • Module 4: Structured problem-solving
  • Module 5: Designing work for people
  • Module 6: Visual Management

Taught by

Nelson Repenning and Donald Kieffer

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