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GetSmarter

Business Process Design for Strategic Management

via GetSmarter

Overview

Create an organizational culture of continuous business improvement.

On completion of this course, you’ll walk away with: A strategic approach to the principles of work design, and the ability to analyze workflows, craft problem statements, and drive continuous improvement in your organization. Practical problem-solving tools and methods to help your teams improve processes. The ability to align improvement activities with business targets while connecting the human chain in workflows and increasing employee engagement through well-designed work. Enhanced leadership skills that transform how you manage and adapt to change and that you can apply in your organization, team, or role.

Syllabus

  • Orientation module: Welcome to your Online Campus
  • Module 1: An introduction to the five principles and approach of Dynamic Work Design
  • Module 2: Solve the right problem with a good problem statement
  • Module 3: Structure for discovery
  • Module 4: Connect the human chain
  • Module 5: Regulate for Flow: The key to agility
  • Module 6: Visual Management and getting started

Taught by

Nelson Repenning and Donald Kieffer

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