Journey Mapping Courses and Certifications

Customer Experience: Journey Mapping

3037 ratings at LinkedIn Learning

Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.

• LinkedIn Learning
• 50 minutes
• On-Demand
• Free Trial Available

Building a Journey Map: A Hands-On Workshop

232 ratings at LinkedIn Learning

Get a hands-on deep dive into building a journey map to plot a customer’s experience over time.

• LinkedIn Learning
• 1 hour 3 minutes
• On-Demand
• Free Trial Available

Coursera

Mapping the Mission: User Personas & Journey Design in Figma

Master user persona development and journey mapping in Figma to transform research insights into actionable design tools that inform strategic UX decisions and enhance collaborative workflows.

• Coursera
• 4 hours 47 minutes
• On-Demand
• Paid Course

UX Research: Journey Mapping

806 ratings at LinkedIn Learning

Learn how to research and document your customer's end-to-end journey through the process of UX journey mapping, to improve product design, customer experience, and marketing.

• LinkedIn Learning
• 31 minutes
• On-Demand
• Free Trial Available

Design Thinking : Customer Journey Mapping

462 ratings at Udemy

Sure shot way to delight customers, recreate value proposition, improve customer experience (CX) & become profitable

• Udemy
• 1 hour 4 minutes
• On-Demand
• Paid Course

Design in Healthcare: Using Patient Journey Mapping

Learn about the Patient Journey Mapping method for innovative product and service design in healthcare.

• edX
• 8 weeks, 3-4 hours a week
• On-Demand
• Free Online Course (Audit)

Coursera

GenAI for Customer Journey Mapping

Discover how to leverage GenAI tools like ChatGPT to create dynamic, predictive customer journey maps that adapt in real-time, enhancing customer experiences through pattern recognition and personalized engagement strategies.

• Coursera
• 3 hours 39 minutes
• On-Demand
• Paid Course

User Experience: Research & Prototyping

906 ratings at Coursera

Learn user experience design through research, ideation, synthesis, and prototyping techniques. Gain practical skills to understand user needs, generate ideas, analyze data, and create effective prototypes for meaningful design solutions.

• Coursera
• 11 hours 26 minutes
• On-Demand
• Paid Course

User Experience Design Short-course (Live Online)

2637 ratings at CourseHorse

Transform user wants and needs into intuitive digital experiences that drive revenue, loyalty, and product success.

• CourseHorse
• 200 hours
• On-Demand
• $4,500.00

Journey Mapping: Case Study in Action

604 ratings at LinkedIn Learning

Walk through the steps of building a customer journey map and learn about the practical uses for the insights provided by journey mapping.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

Service Design for the Real World: A Practical Introduction

749 ratings at Udemy

Industry experts share the content we wish we'd had when we were getting started

• Udemy
• 7 hours 2 minutes
• On-Demand
• Paid Course

Design Thinking: Discovery Tools

40 ratings at Coursera

Explore essential human-centered design tools like stakeholder mapping, journey mapping, and personas to connect with customers, understand their needs, and generate innovative ideas.

• Coursera
• 13 hours 52 minutes
• On-Demand
• Paid Course

User Story Mapping Simplified

354 ratings at Udemy

Master user story mapping techniques to effectively visualize product development, create journey maps, define MVPs, and generate user stories while avoiding common anti-patterns in agile development.

• Udemy
• 2 hours 34 minutes
• On-Demand
• Paid Course

Learning Design Thinking: Lead Change in Your Organization

2237 ratings at LinkedIn Learning

Learn how design thinking can lead to better business solutions. Discover new strategies for ideation and problem-solving, such as journey mapping, concepting, and prototyping.

• LinkedIn Learning
• 2 hours 9 minutes
• On-Demand
• Free Trial Available

Market Research Foundations

1967 ratings at LinkedIn Learning

Want to get to know your customers at a deeper level? Learn how to leverage key market research techniques, clarify your research goals, and effectively present your findings.

• LinkedIn Learning
• 54 minutes
• On-Demand
• Free Trial Available