IT Support Courses and Certifications

Forensic Archaeology and Anthropology MOOC Support Videos

31 ratings

Video lessons show how to build an osteological profile by estimating sex, age at death, stature, and skeletal pathology.

• YouTube
• 30 minutes
• Self-Paced
• Free Video

Learning IT Help Desk for Beginners

2695 ratings at Udemy

Must know skills for Helpdesk and Service Desk Professionals!!

• Udemy
• 4 hours 45 minutes
• Self-Paced
• Paid Course

CompTIA Healthcare IT

2431 ratings at Udemy

Learn to support IT systems in hospitals and clinics: support flow, regulatory and patient confidentiality requirements, medical business operations, organizational behavior, and health IT security.

• Udemy
• 4 hours 11 minutes
• Self-Paced
• Paid Course

Introduction to Technical Support

1223 ratings at Coursera

Explore technical support roles and career paths, then work with support channels, tiers, service-level agreements, and a ticketing system to log, update, and resolve tickets.

• Coursera
• 5 weeks, 2 hours a week
• Self-Paced
• Paid Course

Career Certificate

Microsoft Cloud Support Associate

1669 ratings at Coursera

Build IT and cloud support skills: secure networking, hardware and data backup, troubleshooting, the Microsoft 365 ecosystem, and Azure identity, networking, monitoring, and compliance, preparing for AZ-900.

• Coursera
• 20 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 12 courses

Cisco CCST 100-140: Roles and Responsibilities

14 ratings at Coursera

Learn the help desk technician role: manage ticket queues, communicate with customers, troubleshoot, and write documentation while preparing for the CCST IT Support 100-140 exam.

• Coursera
• 2 hours 31 minutes
• Self-Paced
• Paid Course

Cisco CCST 100-140: IT Mentoring

10 ratings at Coursera

Learn help desk professional conduct and communication, document with precision, build a home lab, serve business verticals from healthcare to retail, and prepare for certification exam day.

• Coursera
• 4 hours 3 minutes
• Self-Paced
• Paid Course

Packt

Peripherals, Operating Systems, and Display Technologies

Install, configure, and troubleshoot USB peripherals, printers, and graphics cards while setting up Windows 11 and macOS and configuring TCP/IP, DNS, firewalls, and routers.

• Coursera
• 8 weeks, 1 hour a week
• Self-Paced
• Paid Course

Packt

Security and Troubleshooting Essentials

Learn IT security foundations — encryption, authentication, antivirus, firewalls, ransomware prevention — and apply the 8-step CompTIA troubleshooting methodology to diagnose hardware and software problems.

• Coursera
• 2 weeks, 3 hours a week
• Self-Paced
• Paid Course

Cisco CCST 100-140: Cloud, Virtualization, and Productivity

Learn to support cloud and productivity tools: AWS, Azure and Google Cloud services, virtual machines and hypervisors, escalation procedures, and apps like Microsoft Office 365 and Webex.

• Coursera
• 1 hour 58 minutes
• Self-Paced
• Paid Course

EDUCBA

IT Hardware, Networking & Troubleshooting

Explore motherboards, BIOS, storage and mobile hardware, LAN/WAN and OSI concepts, IP addressing, wireless standards, virtualization and cloud, then troubleshoot with POST and boot diagnostics.

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course

Peripherals, Operating Systems, & Display

Connect and configure peripherals over USB and Thunderbolt, install and troubleshoot Windows editions and boot failures, and identify display technologies from LCDs to graphics cards.

• Coursera
• 6 weeks, 1 hour a week
• Self-Paced
• Paid Course

Packt

Networking Essentials and Hardware for IT Professionals

Learn to configure and troubleshoot IT systems using TCP/UDP, VLANs and VPNs, routers and switches, SOHO networks, cabling, storage, and printers.

• Coursera
• 16 weeks, 1 hour a week
• Self-Paced
• Paid Course

IT Support Technical Skills Bootcamp

5671 ratings at Udemy

Hands-on Technical skills for IT Support Professionals

• Udemy
• 1 day 18 hours 19 minutes
• Self-Paced
• Paid Course

IT Support Technical Skills Helpdesk

5242 ratings at Udemy

Practice helpdesk tasks: reset passwords and unlock accounts in Active Directory, troubleshoot Windows 10 and Outlook, share folders, use ticketing systems, and remote into machines.

• Udemy
• 10 hours 46 minutes
• Self-Paced
• Paid Course