IT Support Courses and Certifications

IT Support Technical Skills Helpdesk

4950 ratings at Udemy

Hands-on technical skills for IT support, covering active directory, desktop support, troubleshooting, and real-world technologies used in work environments. Ideal for aspiring helpdesk professionals.

• Udemy
• 10 hours 46 minutes
• Self-Paced
• Paid Course

ITIL® 4 Specialist: Create, Deliver and Support

740 ratings at Simplilearn

Master ITIL 4 service design, delivery, and support practices to enhance IT service management capabilities and drive organizational excellence through certification.

• Simplilearn
• 2 weeks
• Self-Paced
• Paid Course

Active Directory Skills for IT Support Professionals

1036 ratings at Udemy

Develop essential Active Directory skills for IT support roles, covering user management, password policies, and troubleshooting through hands-on practice and real-world scenarios.

• Udemy
• 1 hour 44 minutes
• Self-Paced
• Free Online Course

Dell Credential

Dell Technologies Technical Customer Support Specialist

50 ratings at Coursera

Master essential technical support skills, from hardware fundamentals to customer service excellence, preparing for a rewarding career as a Dell Technologies Support Specialist.

• Coursera
• 12 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 5 courses

Dell

Dell Technologies Customer Service for Technical Support

22 ratings at Coursera

Master essential technical support skills for Dell, from handling customer interactions to managing complaints and building lasting relationships through proven service strategies.

• Coursera
• 11 hours 57 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Computer Support Specialists (IT Support)

12 ratings at Coursera

Enhance IT support with GenAI: Automate tasks, resolve issues faster, and provide personalized customer service. Learn practical applications, integration strategies, and ethical considerations for AI in IT scenarios.

• Coursera
• 2 hours 13 minutes
• Self-Paced
• Paid Course

Dell

Dell Technologies Networking & Security Technical Support

11 ratings at Coursera

Master network troubleshooting and cybersecurity fundamentals while learning to identify threats, implement security frameworks, and develop incident management strategies for effective technical support.

• Coursera
• 10 hours 12 minutes
• Self-Paced
• Paid Course

Dell

Dell Technologies Technical Support for Software

10 ratings at Coursera

Master essential tech support skills for operating systems, software troubleshooting, and system optimization. Learn to diagnose issues, implement solutions, and utilize key support tools for effective IT problem-solving.

• Coursera
• 10 hours 17 minutes
• Self-Paced
• Paid Course

IT Support Case Studies

9 ratings at edX

This Capstone course provides a series of case studies for demonstrating skills to perform in a Technical Support role. It also includes a practice exam to help you prepare for the CompTIA IT Fundamentals (Tech+) Certification Exam.

• edX
• 6 weeks, 6-8 hours/week
• Self-Paced
• Free Online Course (Audit)

Coursera Credential

Confluence Support, Reporting & Analytics

Master Confluence support and analytics by resolving access issues, building self-service resources, analyzing usage data, and creating insight-driven dashboards to improve adoption across your organization.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 8 courses

Credential

IBM IT Support

Develop job-ready IT support skills in hardware, software, networking, cybersecurity, and cloud computing. Gain hands-on experience, earn an IBM Professional Certificate, and prepare for CompTIA certification exams.

• Coursera
• 39 weeks, 2 hours a week
• Self-Paced
• Paid Course
• 5 courses

IT Essentials 7

Gain practical IT career skills in hardware, software, networking, and security through this interactive, hands-on program designed to build confidence for beginners.

• Cisco Networking Academy
• 70 hours
• Self-Paced
• Free Certificate

Credential

Generative AI for Customer Support

11516 ratings at Coursera

Discover how to leverage generative AI throughout the customer support lifecycle, from automating responses to training agents, with hands-on practice using AI tools and chatbots to enhance customer interactions.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 3 courses

Start and Run a Successful IT Support Company

663 ratings at Udemy

Master the essentials of launching and scaling a profitable IT support business, from service offerings and pricing to marketing strategies, cloud solutions, and successful client acquisition techniques.

• Udemy
• 4 hours 11 minutes
• Self-Paced
• Paid Course

Support Vector Machines in R

This course will introduce the support vector machine (SVM) using an intuitive, visual approach.

• DataCamp
• 4 hours
• Self-Paced
• Free Trial Available