IT Support Courses and Certifications

Microcredential

Google IT Support

4 reviews

Comprehensive IT support training designed by Google, covering networking, operating systems, system administration, and security. Prepares for entry-level IT jobs and CompTIA A+ certification.

• Coursera
• 26 weeks, 10 hours a week
• On-Demand
• Paid Course
• 5 courses

IT Support / Manual & Automation Testing / Agile in 2 Hours!

322 ratings at Udemy

This course unmasks some of the basic skills you'll need for an IT career. Covers IT Support, Testing, Agile, and SDLC.

• Udemy
• 1 hour 55 minutes
• On-Demand
• Free Online Course

Desktop Support Computer Basics IT Support Training Course

278 ratings at Udemy

Desktop Support Computer Basics IT Support Training Course Technical Support Fundamentals desktop support technician

• Udemy
• 6 hours 59 minutes
• On-Demand
• Paid Course

IT Fundamentals Information Technology Essentials IT Support

129 ratings at Udemy

IT Fundamentals CompTIA IT Fundamentals IT Fundamentals IT Support Desktop Support Computer Hardware Computer Architect

• Udemy
• 5 hours 14 minutes
• On-Demand
• Paid Course

23 x Ways your IT Support Company Can Make More Profit

111 ratings at Udemy

Grow your Tech Firm by Selling More Services to Existing Customers

• Udemy
• 1 hour 47 minutes
• On-Demand
• Paid Course

Windows 10: Troubleshooting for IT Support

1554 ratings at LinkedIn Learning

Explore the tools you need to know to troubleshoot common problems using built-in tools and solutions in the Windows 10 operating system.

• LinkedIn Learning
• 1 hour 21 minutes
• On-Demand
• Free Trial Available

Dell Microcredential

Dell Technologies Technical Customer Support Specialist

47 ratings at Coursera

Master essential technical support skills, from hardware fundamentals to customer service excellence, preparing for a rewarding career as a Dell Technologies Support Specialist.

• Coursera
• 12 weeks, 10 hours a week
• On-Demand
• Paid Course
• 5 courses

Dell

Dell Technologies Customer Service for Technical Support

21 ratings at Coursera

Master essential technical support skills for Dell, from handling customer interactions to managing complaints and building lasting relationships through proven service strategies.

• Coursera
• 11 hours 57 minutes
• On-Demand
• Paid Course

Coursera

GenAI for Computer Support Specialists (IT Support)

12 ratings at Coursera

Enhance IT support with GenAI: Automate tasks, resolve issues faster, and provide personalized customer service. Learn practical applications, integration strategies, and ethical considerations for AI in IT scenarios.

• Coursera
• 2 hours 13 minutes
• On-Demand
• Paid Course

Dell

Dell Technologies Technical Support for Software

10 ratings at Coursera

Master essential tech support skills for operating systems, software troubleshooting, and system optimization. Learn to diagnose issues, implement solutions, and utilize key support tools for effective IT problem-solving.

• Coursera
• 10 hours 17 minutes
• On-Demand
• Paid Course

IT Support Case Studies

9 ratings at edX

This Capstone course provides a series of case studies for demonstrating skills to perform in a Technical Support role. It also includes a practice exam to help you prepare for the CompTIA IT Fundamentals (Tech+) Certification Exam.

• edX
• 6 weeks, 6-8 hours a week
• On-Demand
• Free Online Course (Audit)

Dell

Dell Technologies Networking & Security Technical Support

Master network troubleshooting and cybersecurity fundamentals while learning to identify threats, implement security frameworks, and develop incident management strategies for effective technical support.

• Coursera
• 10 hours 12 minutes
• On-Demand
• Paid Course

Microcredential

Google IT Support

Comprehensive IT support training designed by Google, covering networking, operating systems, infrastructure, and security. Prepares for CompTIA A+ certification and entry-level IT jobs.

• Coursera
• On-Demand
• Paid Course
• 5 courses

Customer Service, Customer Support, And Customer Experience

11801 ratings at Udemy

Customer service skills, customer support, customer experience training: Loyal clients with WORLD-CLASS customer service

• Udemy
• 5 hours 5 minutes
• On-Demand
• Paid Course

Microcredential

Generative AI for Customer Support

11318 ratings at Coursera

Discover how to leverage generative AI throughout the customer support lifecycle, from automating responses to training agents, with hands-on practice using AI tools and chatbots to enhance customer interactions.

• Coursera
• 4 weeks, 10 hours a week
• On-Demand
• Paid Course
• 3 courses