IT Support Courses and Certifications

Career Certificate

Microsoft Foundations of IT Systems, Networking, and Data Protection

Gain insights into foundational IT skills covering computer systems, networking, cloud services, and data protection to launch a career in IT support with no prior experience required.

• Coursera
• Self-Paced
• Paid Course
• 3 courses

IT Support Technical Skills Helpdesk

4950 ratings at Udemy

Hands-on technical skills for IT support, covering active directory, desktop support, troubleshooting, and real-world technologies used in work environments. Ideal for aspiring helpdesk professionals.

• Udemy
• 10 hours 46 minutes
• Self-Paced
• Paid Course

Career Certificate

ITIL® 4 Specialist: Create, Deliver and Support

777 ratings at Simplilearn

Master ITIL 4 service design, delivery, and support practices to enhance IT service management capabilities and drive organizational excellence through certification.

• Simplilearn
• 2 weeks
• Self-Paced
• Paid Course

Soft Skills for Support Agents | IT | Customer Support

2869 ratings at Udemy

Everyone can benefit from better soft skills | De-Escalation | Expectations | Empathy | Active Listening

• Udemy
• 2 hours 13 minutes
• Self-Paced
• Paid Course

Active Directory Skills for IT Support Professionals

1036 ratings at Udemy

Develop essential Active Directory skills for IT support roles, covering user management, password policies, and troubleshooting through hands-on practice and real-world scenarios.

• Udemy
• 1 hour 44 minutes
• Self-Paced
• Free Online Course

Apple Certified Support Professional Training 2026

1452 ratings at Udemy

Apple Device Support Exam (SUP-2026) Preparation for iOS 26 and macOS 26 Tahoe

• Udemy
• 8 hours 12 minutes
• Self-Paced
• Paid Course

Dell Career Certificate

Dell Technologies Technical Customer Support Specialist

50 ratings at Coursera

Master essential technical support skills, from hardware fundamentals to customer service excellence, preparing for a rewarding career as a Dell Technologies Support Specialist.

• Coursera
• 12 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 5 courses

Dell

Dell Technologies Customer Service for Technical Support

22 ratings at Coursera

Master essential technical support skills for Dell, from handling customer interactions to managing complaints and building lasting relationships through proven service strategies.

• Coursera
• 11 hours 57 minutes
• Self-Paced
• Paid Course

Dell

Dell Technologies Technical Support for Hardware

21 ratings at Coursera

Master hardware troubleshooting techniques for client and enterprise systems, from component identification to diagnostics and repairs, preparing for technical support roles in IT environments.

• Coursera
• 14 hours 44 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Computer Support Specialists (IT Support)

12 ratings at Coursera

Enhance IT support with GenAI: Automate tasks, resolve issues faster, and provide personalized customer service. Learn practical applications, integration strategies, and ethical considerations for AI in IT scenarios.

• Coursera
• 2 hours 13 minutes
• Self-Paced
• Paid Course

Dell

Dell Technologies Networking & Security Technical Support

11 ratings at Coursera

Master network troubleshooting and cybersecurity fundamentals while learning to identify threats, implement security frameworks, and develop incident management strategies for effective technical support.

• Coursera
• 10 hours 12 minutes
• Self-Paced
• Paid Course

Dell

Dell Technologies Technical Support for Software

10 ratings at Coursera

Master essential tech support skills for operating systems, software troubleshooting, and system optimization. Learn to diagnose issues, implement solutions, and utilize key support tools for effective IT problem-solving.

• Coursera
• 10 hours 17 minutes
• Self-Paced
• Paid Course

Coursera Career Certificate

Confluence Support, Reporting & Analytics

Master Confluence support and analytics by resolving access issues, building self-service resources, analyzing usage data, and creating insight-driven dashboards to improve adoption across your organization.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 8 courses

Career Certificate

IBM IT Support

Develop job-ready IT support skills in hardware, software, networking, cybersecurity, and cloud computing. Gain hands-on experience, earn an IBM Professional Certificate, and prepare for CompTIA certification exams.

• Coursera
• 39 weeks, 2 hours a week
• Self-Paced
• Paid Course
• 5 courses

IT Essentials 7

Gain practical IT career skills in hardware, software, networking, and security through this interactive, hands-on program designed to build confidence for beginners.

• Cisco Networking Academy
• 70 hours
• Self-Paced
• Free Certificate