Overview

This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. In this comprehensive course, you will dive into the essentials of peripheral devices, operating systems, and display technologies. You’ll gain hands-on experience with various USB standards, connectors, and configurations, while exploring the nuances of optical media, expansion cards, and troubleshooting peripheral issues. Additionally, you will explore operating system setups like Windows 11 and macOS, with a special focus on troubleshooting and system maintenance. The course also covers display technologies, including the mechanics of LCDs, graphics cards, monitor resolutions, and projectors. You’ll learn how to install and configure these devices and troubleshoot common issues that may arise. The final section of the course delves into networking and network troubleshooting, from the fundamentals of TCP/IP to advanced configurations like VLANs and port forwarding. This course is designed for anyone interested in building foundational IT skills, especially those pursuing roles in support, operations, or technical troubleshooting. You’ll gain a broad understanding of how devices and systems interact in modern computing environments, making you a valuable asset to any tech-savvy team. By the end of the course, you will be able to confidently install, configure, and troubleshoot essential peripherals, work effectively with various operating systems, and understand advanced display technologies. You’ll also be proficient in networking and network troubleshooting, with the knowledge to manage local and wide area networks.

Syllabus

Essential Peripherals

In this module, we will explore the essential peripherals in modern computing, covering USB standards, Thunderbolt, Lightning, and optical media. We will also demonstrate how to configure and troubleshoot common devices like printers, webcams, and expansion cards. Practical knowledge and troubleshooting tips will ensure you confidently manage and utilize essential peripherals in your systems.

Installing and Upgrading Operating Systems

In this module, we will review the different editions of Windows 11, including their unique features and functionalities. We will also walk you through the steps for installing and upgrading operating systems, ensuring your systems are set up with the right version for optimal performance. Troubleshooting tips will be shared to address common upgrade challenges.

Working with Operating Systems

In this module, we will dive into macOS core tools, focusing on the essentials for managing and securing the operating system. Learn how to configure macOS for optimal performance, ensuring a secure and efficient experience across Apple devices.

Troubleshooting Systems

In this module, we will cover how to troubleshoot common system issues, including boot problems and application errors. We will also explore the causes of kernel panics and how to apply effective solutions to restore system functionality quickly.

Display Technologies

In this module, we will examine various display technologies, from LCDs to advanced graphics cards, focusing on resolution, aspect ratios, and connection types. We will also provide step-by-step guidance on installing graphics cards and troubleshooting display-related issues.

Essentials of Networking

In this module, we will introduce you to the essentials of networking, covering the functions of key devices like hubs, switches, and routers. You will also learn about different networking cables, connectors, and how to implement structured cabling for a robust and scalable network setup.

TCP/IP Basics

In this module, we will cover the fundamentals of TCP/IP, focusing on its role in networking and internet communication. We will also explore special IP addresses, NAT, and the transition to IPv6, providing a solid understanding of modern IP configuration.

Operating System Networking and Network Troubleshooting

In this module, we will explore how operating systems interact with networking protocols and the configuration of essential network services like DNS, firewalls, and routers. We will also walk through common network troubleshooting steps to ensure seamless connectivity and system communication.