Overview

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Build a strong foundation in IT hardware, networking, and troubleshooting to succeed in entry-level IT support roles. Learn how systems work and how to diagnose and resolve technical issues. This course provides a structured approach to understanding computer hardware, networking fundamentals, and modern IT infrastructure. You will explore motherboard architecture, storage systems, mobile devices, and peripheral connectivity to build a solid hardware foundation. You will also learn essential networking concepts including LAN, WAN, IP addressing, communication models, and wireless technologies. The course introduces virtualization and cloud computing, helping you understand how modern IT systems are designed and deployed. A strong focus is placed on troubleshooting techniques, including POST analysis, boot diagnostics, and disk error resolution. You will develop a systematic approach to identifying and fixing common hardware and network issues. By the end of the course, you will be able to confidently analyze system components, understand network configurations, and troubleshoot real-world IT problems, preparing you for entry-level IT support and technical roles.

Syllabus

Computer Hardware & Mobile Device Fundamentals

This module builds foundational knowledge of computer hardware architecture and mobile device components essential for entry-level IT support roles. Learners explore motherboard structure, expansion slots, storage interfaces, BIOS functionality, and peripheral connectivity. The module also covers laptop hardware architecture, battery technologies, memory configurations, and mobile device components. Emphasis is placed on understanding how hardware elements interact within desktop and laptop systems, preparing learners to identify, compare, and troubleshoot core hardware components aligned with industry certification standards.

Networking & Wireless Technologies

This module introduces core networking principles, communication models, and wireless technologies required for foundational IT networking competencies. Learners explore LAN, MAN, and WAN classifications, OSI layers, IP addressing schemes, WAN technologies, and key networking protocols. The module further examines wireless standards, radio frequency communication, SSID configuration, and technologies such as NFC, Bluetooth, and RFID. Practical understanding of addressing systems and network device roles enables learners to interpret, configure, and troubleshoot basic network environments in enterprise and small office settings.

Virtualization, Cloud Computing & Troubleshooting

This module develops competency in virtualization technologies, cloud computing service models, and systematic hardware troubleshooting methodologies. Learners explore hypervisor types, cloud deployment models, service characteristics, and infrastructure provisioning concepts. The module also covers structured diagnostic processes including POST analysis, boot sequence troubleshooting, disk error resolution, and hardware fault isolation. By integrating cloud fundamentals with troubleshooting frameworks, learners strengthen their ability to diagnose system failures and evaluate modern IT infrastructure environments.