Empathy Courses and Certifications

Professional Skills: Managing Conflict

Master conflict resolution skills across in-person, email, and phone settings. Learn to recognize conflict mindsets, de-escalate tensions, and respond with empathy using strategies from ASU's Sandra Day O'Connor College of Law.

• Coursera
• 4 hours 1 minute
• Self-Paced
• Paid Course

Professional Skills: Digital Communication

Master emotional expression in digital spaces—reduce miscommunication, decode emotions, and strengthen professional connections across texts, emails, video calls, and chat platforms.

• Coursera
• 3 hours 43 minutes
• Self-Paced
• Paid Course

Career Certificate

Professional Skills: Workplace Culture

Explore tools to foster emotional intelligence, inclusive communication, and ethical leadership while building psychologically safe, diverse, and high-performing workplace cultures.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Career Certificate

Professional Skills: Managing a Team

Master essential leadership skills—communication, feedback, empathy, and conflict resolution—to effectively lead diverse teams and make ethical decisions as a manager.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 6 courses

Customer Support Skills

3624 ratings at Udemy

Get trained in the basic skills required to be successful in customer support

• Udemy
• 39 minutes
• Self-Paced
• Free Online Course

Introduction to Design Thinking

3613 ratings at Udemy

Human-Centered Strategies to Solve Complex Problems and Enhance Customer Satisfaction

• Udemy
• 2 hours 33 minutes
• Self-Paced
• Paid Course

Dread-Free Difficult Conversations: Speak Up with Courage

3577 ratings at Udemy

Overcome your discomfort and assertively lead productive, empathetic conversations with win-win outcomes.

• Udemy
• 1 hour 47 minutes
• Self-Paced
• Paid Course

How Self-Motivation Shapes Personal Success

14 ratings at Coursera

Explore self-motivation's role in personal success, blending Renaissance wisdom with modern psychology. Develop a growth mindset, emotional intelligence, and goal-setting skills for achieving ambitions and thriving in a changing world.

• Coursera
• 17 hours 44 minutes
• Self-Paced
• Paid Course

Coursera

Emotional Intelligence in Leadership

263 ratings at Coursera

Elevate leadership through emotional intelligence: explore empathy, self-awareness, and communication. Gain practical strategies to create resilient teams and foster positive organizational culture.

• Coursera
• 2 hours 35 minutes
• Self-Paced
• Paid Course

Design Thinking and Innovation

71 ratings at Coursera

Discover the 7 Concerns of Innovation methodology for design thinking, from identifying causes to creating user connections. Master empathetic problem-solving through case studies and learn to develop impactful solutions that transform lives.

• Coursera
• 19 hours 17 minutes
• Self-Paced
• Paid Course

Emotional Intelligence : Understand and Master your Emotions

2970 ratings at Udemy

Research and Lessons, on Emotions; Emotional Intelligence, and Social Skills, for Leaders, Managers, and everyone else

• Udemy
• 4 hours 15 minutes
• Self-Paced
• Paid Course

Customer Service Fundamentals: Putting People First

2886 ratings at Udemy

Customer Care | Listening | Great Customer Service | Concern for Others | Company Culture | Engaging People | Responding

• Udemy
• 2 hours 53 minutes
• Self-Paced
• Paid Course

Soft Skills for Support Agents | IT | Customer Support

2869 ratings at Udemy

Everyone can benefit from better soft skills | De-Escalation | Expectations | Empathy | Active Listening

• Udemy
• 2 hours 13 minutes
• Self-Paced
• Paid Course

Relationship Building | Strong Relationships in Work & Life

2668 ratings at Udemy

Relationship, Relationship Building, Relationship Coaching, Active Listening, Empathy, Personal Development, Business

• Udemy
• 10 hours 7 minutes
• Self-Paced
• Paid Course

From Ideas to Impact: Design Thinking for User-Centricity

21 ratings at Coursera

Discover design thinking's human-centered approach to innovation. Learn the five-step framework, explore real-world applications, and gain practical skills to drive user-centric solutions in your professional context.

• Coursera
• 3 hours 27 minutes
• Self-Paced
• Paid Course