Professional Skills: Managing a Team

Arizona State University via Coursera Specialization

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Details

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Provider

Coursera Specialization
Pricing

Paid Course
Languages

English
Certificate

Certificate Available
Duration & workload

4 weeks, 10 hours a week
Level

Beginner

Found in

Overview

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Managing a team requires more than subject matter expertise, it demands strong communication, emotional intelligence, and the ability to guide people through change, conflict, and growth. The Managing a Team specialization—built with faculty across Arizona State University—prepares current and aspiring managers with the practical tools to lead diverse teams, deliver effective feedback, foster psychological safety, and make ethical, strategic decisions. This specialization is designed for: New and aspiring managers building foundational leadership skills Team leads and supervisors seeking better communication and decision-making practices Professionals transitioning into people management roles HR, DEI, and L&D professionals training team managers Anyone responsible for guiding teams toward shared goals

Syllabus

Course 1: Professional Skills: Decision-Making
Course 2: Professional Skills: Team Communication
Course 3: Professional Skills: Giving Feedback
Course 4: Professional Skills: Navigating Bias
Course 5: Professional Skills: Applied Empathy
Course 6: Professional Skills: Managing Conflict

Courses

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3 hours 10 minutes
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Build stronger relationships, boost resilience, and improve communication through the power of empathy — starting with yourself. Empathy is more than a personal skill — it’s a vital tool for understanding yourself and others in today’s fast-paced world. Applied Empathy, taught by Dr. Shari Collins of the ASU School of Humanities, explores how empathy fuels emotional intelligence, strengthens leadership, and improves personal and professional interactions. This self-paced course offers actionable strategies, mindfulness practices, and reflective exercises that help you better connect with other people and with your own needs.
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3 hours 28 minutes
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Make smarter everyday choices regardless of your workplace setting. Learn ethical, strategic, and practical decision-making skills with guidance from ASU experts. Decision-making is a core skill that shapes professional success, leadership ability, and personal growth. In this self-paced course taught by Dr. Brent Scholar from ASU’s College of Integrative Arts and Sciences, you'll learn how to navigate everyday and high-stakes decisions using proven frameworks. From ethics and bias reduction to risk analysis and group collaboration, you’ll build confidence and clarity in your decision-making process. Whether you're a team leader, business professional, or lifelong learner, this course will equip you with tools to evaluate choices, assess risk, and act with purpose.
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Deliver feedback that inspires growth. This course equips professionals with the mindset, tools, and strategies to provide effective, growth-oriented feedback in any setting. Effective feedback is a vital part of workplace growth, but giving it well takes intention. Giving Feedback, led by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, teaches you how to craft feedback that builds trust, encourages development, and transforms fixed mindsets. Learn how to recognize messages of identity, tailor your communication, and build responses that motivate change. This course blends evidence-based frameworks with practical exercises to help you improve performance and morale across your team.
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4 hours 1 minute
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Master the skills to manage conflict confidently in any setting. This course equips you to recognize conflict mindsets and adapt your response, whether in person, over the phone, or via email. Conflict is inevitable, but it doesn’t have to be unmanageable. Managing Conflict, designed by ASU’s Sandra Day O’Connor College of Law, gives you a comprehensive toolkit to understand, de-escalate and resolve conflicts in professional and personal contexts. You’ll learn to recognize the brain’s instinctive and emotional responses, identify conflict triggers in different communication formats, and respond effectively to improve outcomes. Through hands-on practice and real-world scenarios, you’ll build strategies for managing in-person, written and verbal conflicts with empathy and clarity.
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2 hours 50 minutes
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Recognize, reduce, and respond to bias in group decision-making. This self-paced course equips professionals with strategies to foster accountability and encourage productive disagreement in any setting. Bias often goes unnoticed but has profound effects on collaboration and decision-making. In Avoiding Bias, led by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, you’ll gain practical tools to identify and reduce cognitive biases, particularly in group settings. The course emphasizes real-world application through interactive content, infographics, and reflection activities. You’ll leave with a deeper understanding of how to foster inclusive discussions, promote diverse perspectives, and strengthen group outcomes through structured accountability and intentional disagreement.
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5 hours 29 minutes
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Unlock the skills to collaborate effectively and communicate confidently within groups and teams. Learn practical strategies to foster a positive team culture, facilitate meetings, and give meaningful feedback. Whether you're leading a team or participating in one, effective communication is essential for group success. Developed with CommLabASU, this course explores the fundamentals of team dynamics, conflict resolution, and active listening. Through real-world examples, interactive exercises, and reflective prompts, you'll gain tools to improve group interactions and outcomes.