Professional Skills: Applied Empathy

Overview

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Build stronger relationships, boost resilience, and improve communication through the power of empathy — starting with yourself. Empathy is more than a personal skill — it’s a vital tool for understanding yourself and others in today’s fast-paced world. Applied Empathy, taught by Dr. Shari Collins of the ASU School of Humanities, explores how empathy fuels emotional intelligence, strengthens leadership, and improves personal and professional interactions. This self-paced course offers actionable strategies, mindfulness practices, and reflective exercises that help you better connect with other people and with your own needs.

Syllabus

Listening with empathy

This module will introduce you to the fundamental principles of empathetic listening. You will explore the causes and resources related to empathetic listening, learn how to use reflective empathy effectively, and practice applying these skills in various scenarios. By the end of this module, you will be equipped to understand and respond to others with greater insight and compassion.

Expressing empathy in leadership

In this module, you will delve into the crucial role of empathy in leadership. You will learn how to effectively express empathy to your team, understand the attributes of empathetic leadership, and practice applying these skills in leadership contexts. This module aims to help you become a more compassionate and effective leader by fostering a supportive and understanding environment.

Promoting a sense of self-empathy

This module focuses on the often-overlooked aspect of self-empathy. You will explore the importance of showing empathy to yourself, learn practical techniques for self-compassion, and understand how to promote your own well-being. By the end of this module, you will be able to cultivate a stronger sense of self-empathy, leading to improved mental and emotional health.

Course conclusion

This final module provides an opportunity to provide feedback on your experience and acknowledge your completion of the course. This module serves as a wrap-up, celebrating your dedication to personal and professional growth in empathy.