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Professional Skills: Perspective-Taking

Arizona State University via Coursera

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Overview

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Build empathy, reduce bias, and drive better outcomes by learning how to see through others’ eyes. This course teaches professionals how to take multiple perspectives to influence decisions and strengthen collaboration. This course equips learners with the tools to understand others’ motivations, challenge their own assumptions, and navigate conversations with greater empathy and strategic intent. Whether you're negotiating, leading a team, or making collaborative decisions, perspective-taking helps you communicate with impact and build meaningful, productive relationships.

Syllabus

Listening for others' perspectives

This module focuses on developing your ability to actively listen and understand diverse viewpoints. You will explore the underlying causes of different perspectives and learn disciplined listening techniques to foster empathy. By engaging with practical exercises and reflective activities, you will gain the skills to better interpret others' intentions and build stronger interpersonal connections.

Using your influence to make appeals

In this module, you will learn how to effectively use your influence to make compelling appeals and encourage desired outcomes. We will explore strategies for exerting influence in conversations, appealing to others' perspectives, and encouraging behavioral changes. Through practical application and reflection, you will develop the confidence to advocate for your ideas and build consensus.

Discovering options with logic models

This module will equip you with the analytical tools to discover and evaluate various options in complex scenarios using logic models and game theory. You will learn to model different situations, understand the implications of various choices, and develop strategies for overcoming disadvantages. This will enhance your problem-solving and decision-making capabilities by enabling you to think critically and strategically.

Course conclusion

This concluding module ensures that all necessary steps are taken to finalize your learning experience and acknowledge your achievements. It also includes an end-of-course survey, confirming your course completion. This module