Professional Skills: Feedback and Coaching

Overview

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Effective leadership hinges on communication. The Feedback and Coaching specialization—built with Elissa Adame, Assistant Professor at the Hugh Downs School of Human Communication—provides a practical roadmap to becoming a more intentional, growth-oriented leader. You’ll develop strategies to deliver meaningful feedback, guide teams through change, and cultivate stronger workplace relationships. You’ll explore the psychology of coaching, learn to manage up and down the org chart, and practice techniques that improve performance and morale across every level of an organization. This specialization is designed for: New and experienced managers looking to improve team development HR professionals, coaches, and trainers seeking proven communication methods Mid-level professionals preparing for leadership roles Individuals aiming to build influence in hierarchical environments Anyone responsible for guiding others’ growth, performance, or morale

Syllabus

Course 1: Professional Skills: Navigating Bias
Course 2: Professional Skills: Communicating to Build Relationships
Course 3: Professional Skills: Giving Feedback
Course 4: Professional Skills: Managing Up

Courses

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4 hours 48 minutes
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Deliver feedback that inspires growth. This course equips professionals with the mindset, tools, and strategies to provide effective, growth-oriented feedback in any setting. Effective feedback is a vital part of workplace growth, but giving it well takes intention. Giving Feedback, led by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, teaches you how to craft feedback that builds trust, encourages development, and transforms fixed mindsets. Learn how to recognize messages of identity, tailor your communication, and build responses that motivate change. This course blends evidence-based frameworks with practical exercises to help you improve performance and morale across your team.
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2 hours 50 minutes
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Recognize, reduce, and respond to bias in group decision-making. This self-paced course equips professionals with strategies to foster accountability and encourage productive disagreement in any setting. Bias often goes unnoticed but has profound effects on collaboration and decision-making. In Avoiding Bias, led by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, you’ll gain practical tools to identify and reduce cognitive biases, particularly in group settings. The course emphasizes real-world application through interactive content, infographics, and reflection activities. You’ll leave with a deeper understanding of how to foster inclusive discussions, promote diverse perspectives, and strengthen group outcomes through structured accountability and intentional disagreement.