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Professional Skills: Feedback and Coaching

Arizona State University via Coursera Specialization

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Details

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Provider

Coursera Specialization
Pricing

Paid Course
Languages

English
Certificate

Certificate Available
Effort

4 weeks, 10 hours a week
Sessions

Self-Paced
Level

Beginner

Found in

Overview

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Effective leadership hinges on communication. The Feedback and Coaching specialization—built with Elissa Adame, Assistant Professor at the Hugh Downs School of Human Communication—provides a practical roadmap to becoming a more intentional, growth-oriented leader. You’ll develop strategies to deliver meaningful feedback, guide teams through change, and cultivate stronger workplace relationships. You’ll explore the psychology of coaching, learn to manage up and down the org chart, and practice techniques that improve performance and morale across every level of an organization. This specialization is designed for: New and experienced managers looking to improve team development HR professionals, coaches, and trainers seeking proven communication methods Mid-level professionals preparing for leadership roles Individuals aiming to build influence in hierarchical environments Anyone responsible for guiding others’ growth, performance, or morale

Syllabus

Course 1: Professional Skills: Navigating Bias
Course 2: Professional Skills: Communicating to Build Relationships
Course 3: Professional Skills: Giving Feedback
Course 4: Professional Skills: Managing Up

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Deliver feedback that inspires growth. This course equips professionals with the mindset, tools, and strategies to provide effective, growth-oriented feedback in any setting. Effective feedback is a vital part of workplace growth, but giving it well takes intention. Giving Feedback, led by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, teaches you how to craft feedback that builds trust, encourages development, and transforms fixed mindsets. Learn how to recognize messages of identity, tailor your communication, and build responses that motivate change. This course blends evidence-based frameworks with practical exercises to help you improve performance and morale across your team.
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Recognize, reduce, and respond to bias in group decision-making. This self-paced course equips professionals with strategies to foster accountability and encourage productive disagreement in any setting. Bias often goes unnoticed but has profound effects on collaboration and decision-making. In Avoiding Bias, led by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, you’ll gain practical tools to identify and reduce cognitive biases, particularly in group settings. The course emphasizes real-world application through interactive content, infographics, and reflection activities. You’ll leave with a deeper understanding of how to foster inclusive discussions, promote diverse perspectives, and strengthen group outcomes through structured accountability and intentional disagreement.
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Strengthen workplace culture through meaningful connection. This self-paced course equips leaders and professionals with communication strategies that foster trust, compassion, and effective collaboration. In today’s workplace, leaders must do more than manage tasks — they must build genuine connections. Building Relationships with Communication, led by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, helps professionals balance task effectiveness with relational appropriateness. Through interactive lessons, reflection exercises, and real-world scenarios, you’ll learn how to improve team morale, deepen trust, and promote openness — ultimately driving better performance through stronger relationships.
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Empower your voice in the workplace. This course helps professionals deliver clear, constructive feedback to leadership while fostering stronger, more effective workplace relationships. Communication shouldn't just flow downward. Managing Up, taught by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, equips you with tools to build trust, navigate hierarchy, and deliver respectful feedback to your supervisors. Learn to promote your accomplishments through collaboration, strengthen your credibility, and encourage leadership growth through upward feedback. Whether you're seeking greater influence or improving workplace culture, this course provides a clear roadmap for becoming a proactive communicator in any organization.