Professional Skills: Giving Feedback

Overview

Why Pay Per Course When You Can Get All of Coursera for 40% Off?

10,000+ courses, Google, IBM & Meta certificates, one annual plan at 40% off. Upgrade now.

Deliver feedback that inspires growth. This course equips professionals with the mindset, tools, and strategies to provide effective, growth-oriented feedback in any setting. Effective feedback is a vital part of workplace growth, but giving it well takes intention. Giving Feedback, led by Dr. Elissa Adame of ASU’s Hugh Downs School of Human Communication, teaches you how to craft feedback that builds trust, encourages development, and transforms fixed mindsets. Learn how to recognize messages of identity, tailor your communication, and build responses that motivate change. This course blends evidence-based frameworks with practical exercises to help you improve performance and morale across your team.

Syllabus

Listening for messages of identity

This module introduces the critical skill of listening for messages of identity, which are often subtle cues that reveal an individual's underlying beliefs about themselves and their capabilities. By understanding these messages, you will be better equipped to provide feedback that resonates deeply and fosters a growth mindset. This module will explore the causes and resources related to identity messages, guide you in discovering a learner's identity, and provide opportunities to practice and reflect on this essential listening skill.

Building a response repertoire

In this module, you will learn to construct a diverse repertoire of responses that effectively promote a growth mindset. Moving beyond simply identifying identity messages, you will focus on crafting impactful feedback that encourages development and resilience. This module will delve into the causes and resources for building such a repertoire, guide you in creating responses for maximum impact, and provide practical exercises to help you develop and apply your own set of constructive responses.

Shifting mindsets

This module focuses on the crucial skill of shifting mindsets, both in yourself and in others. You will explore how to move individuals from a fixed mindset to a growth mindset, fostering an environment of continuous learning and development. The module will cover the causes and resources for mindset shifts, provide strategies for instilling a growth mindset, and offer opportunities to practice and reflect on these transformative techniques in various professional contexts.

Providing growth-mindset feedback

This module integrates the skills learned in previous sections to focus on providing effective growth-mindset feedback. You will learn how to deliver feedback that not only addresses performance but also encourages personal and professional growth. The module will explore the causes and resources for growth-mindset feedback, guide you in encouraging team growth through feedback, and provide practical opportunities to practice and reflect on delivering impactful feedback over time.

Course conclusion

This concluding module includes an end-of-course survey to gather your valuable feedback and marks the official completion of the course, acknowledging your dedication to enhancing your feedback and communication skills.