Learn how MasterCard revolutionized their customer support operations through an AI-powered assistant in this 14-minute technical presentation. Discover the engineering journey as VP of Software Engineering Peter Nolan details the development and implementation of a generative AI solution that accelerates customer onboarding processes and enhances ticket resolution efficiency. Explore the technical architecture behind their scalable and secure GenAI platform built on Databricks Mosaic AI, and understand how human-in-the-loop feedback mechanisms drive continuous system improvement. Gain practical insights into transforming enterprise support systems through cutting-edge AI implementation.