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Customer Typologies

NPTEL-NOC IITM via YouTube

Overview

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Learn about customer typologies in this 47-minute lecture that explores strategic customer relationships and product mix considerations. Discover methods for understanding customers through various classification approaches including demographics, geography, behavior, culture, and psychography. The lecture also covers concepts of device socialism and digital ecosystems, providing valuable insights for developing effective customer segmentation strategies.

Syllabus

Customer Typologies

Taught by

NPTEL-NOC IITM

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