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Learn about critical AI agent development tradeoffs and production challenges in this 57-minute conference talk featuring Sherwood Callaway, tech lead at 11X and former YC founder. Discover how to build digital workers like Alice (an AI sales rep) and Julian (a voice agent) that automate complex sales outreach tasks at scale. Explore the differences between developing voice versus text agents, drawing from real-world experience building voice AI solutions at OpKit. Understand how to implement LangGraph Cloud for agent orchestration, integrate observability tools like Langsmith and Arize for monitoring, and maintain system reliability while preventing hallucinations through regular evaluations. Examine scaling strategies for handling over 1 million prospect interactions monthly across 300+ customers, including partnerships with OpenAI, Anthropic, and LangChain. Gain insights into production-ready agent architecture, API design patterns, monorepo management challenges, and open-source development approaches. Master techniques for tracking agent behavior with OpenTelemetry, running agents locally with Phoenix, and hunting hallucinations in agent traces. Consider the future evolution of AI agent technology stacks and whether current complex architectures will eventually simplify as the field matures.
