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Trailhead

Grow Your Career as a Customer Service Agent

Salesforce via Trailhead

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Overview

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Get skills to advance your career and tools to help you handle difficult cases.
  • See how artificial intelligence is changing customer service, from chatbots to analytics.
  • Learn effective communication techniques and best practices for engaging with customers.

Syllabus

  • Artificial Intelligence for Customer Service
    • Improve Customer Service Using Artificial Intelligence
    • Understand Why Chatbots Matter to the Contact Center
  • Communication Skills for Customer Service Agents
    • Learn Techniques for Solving Customer Service Issues
    • Deliver Proactive Service
    • Manage Dissatisfied Customers in the Contact Center

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