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Trailhead

Discover Advanced Service Cloud Features for Salesforce Classic

Salesforce via Trailhead

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Overview

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Learn about advanced features to deliver more amazing service to your ... customers.
  • Extend your native Android or iOS app to include features like knowledge, case management, and chat.
  • Use the Customer Service template to create a site with chat snap-ins and knowledge.

Syllabus

  • Embedded Service SDK for Mobile Apps
    • Learn About the SDK
    • Build a Hello World App for iOS
    • Build a Hello World App for Android
  • Build an Experience Cloud Site with Knowledge and Chat
    • Launch Your Trailhead Playground
    • Enable Digital Experiences and Chat Agent
    • Enable and Configure Lightning Knowledge
    • Add Knowledge to the Site Using Topics
    • Add Branding and Components to the Site
    • Try Out Your New Site

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