Exploring Change at Work Course

Module 1: What is Organizational Change?

• Define organizational change and why agencies evolve across structure, strategy, policies, procedures, technology, and culture.
• Differentiate planned versus emergent change and the role of organizational change management.
• Identify internal and external forces driving change and connect change to mission, vision, and strategic goals.
• Discuss benefits of change, including relevance, innovation, skill development, and improved morale.

Module 2: How Does Change Impact People?

• Explore typical emotional responses using the Kübler–Ross Change Curve (denial → acceptance) and related productivity effects.
• Recognize root causes of resistance (e.g., low trust, uncertainty, self-interest, lack of know-how or urgency).
• Compare reactions—active/passive resistance, compliance, and advocacy—and their workplace implications.
• Create personal strategies to embrace change for professional growth.