Master In-Demand Professional Soft Skills

What does every hiring manager look for in an employee? Set yourself apart by getting the essential soft skills—abilities that help people interact effectively with others—that employers value most, from communication fundamentals and being a team player to advancing your critical thinking skills.

Build a plan for achieving your goals and meeting challenges.
Learn to communicate and work well with team members.
Think critically as a problem solver.

Syllabus

Courses under this program:
Course 1: Developing Your Emotional Intelligence
-Learn how to enhance your personal performance and build effective relationships at work by developing emotional intelligence.

Course 2: Building Resilience
-Learn research-based strategies to foster resilience, not only to withstand adversity, but also to leverage it for transformation and innovation.

Course 3: Preparing Yourself for Change
-Change is, by nature, unpredictable. Equip yourself with tools that can help you not only survive but thrive, when change inevitably invades your personal and professional life.

Course 4: Critical Thinking for Better Judgment and Decision-Making
-Teach your team how to think critically. Learn how to use critical thinking to avoid fallacies, spot biases, craft better arguments, hone judgment, and improve decision-making.

Course 5: Time Management Fundamentals
-Get time management strategies to stay organized, keep a clear mind, and be more productive—in work and life.

Course 6: Essentials of Team Collaboration
-Learn clear and proven strategies for effective team collaboration. Discover specific activities and techniques to improve communication and avoid common mishaps.

Course 7: Persuading Others
-Ensure that your ideas get a fair hearing by cultivating your persuasion skills. Discover how to establish credibility and how make it easier for people to respond with a "yes."

Course 8: Communication Foundations
-Learn how to build your communications skills and communicate more effectively in professional situations.

Course 9: Writing in Plain Language
-Learn to write in plain language and help your readers understand and act on your documents and content.

Course 10: Banish Your Inner Critic to Unleash Creativity
-Express your most creative self—minus the fear and self-doubt. Learn how to banish your inner critic to unleash maximum creativity.

Course 11: Negotiation Foundations
-Learn core negotiation skills to get win-win outcomes every time.

Course 12: How to Proactively Manage Conflict as an Employee
-Manage conflict before it escalates. Learn how to recognize the signs of conflict and apply problem-solving strategies to resolve it with tact and diplomacy.

Course 13: Business Ethics
-Ethics are critical to your career and your company. Learn how to hold yourself, your stakeholders, and your colleagues to ethical standards and avoid common ethical issues.

Taught by

Gemma Leigh Roberts, Tatiana Kolovou, Todd Dewett, PhD, Becki Saltzman, Rachel Botsman, Chris Croft, Brenda Bailey-Hughes, Brenda Bailey-Hughes, Dorie Clark, Leslie O'Flahavan and Denise Jacobs