Managing Team Conflict

Introduction

• Does your team have too much conflict or not enough?

1. Understanding Your Role in Supporting Healthy Conflict

• The normal, inevitable tensions on a team
• Common sources of team conflict

2. Laying the Groundwork for Healthy Conflict

• Understanding conflict styles
• Setting norms
• Avoiding unnecessary conflict
• Managing your own response

3. Coaching Your Team through Conflict

• Deciding whether to get involved
• A four-step tool to coaching conflict: Part 1
• A four-step tool to coaching conflict: Part 2
• Keeping the conversation collaborative, not combative

4. Follow-up after a Conflict

• Encouraging the team to repair relationships
• Preempting future conflicts
• Creating psychological safety on your team

Conclusion

• Managing conflict well is key to team effectiveness