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Develop Conflict Management Skills

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Overview

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Learn how to deal effectively with others in antagonistic situations. Discover how to reduce tension or conflict. Review how to effectively settle disputes by focusing on solving the problems at hand—without offending egos.
  • Recognize and manage potential conflict before it escalates.
  • Practice listening to avoid common conflict mistakes.
  • Manage your emotions to achieve mutual understanding.

Syllabus

Courses under this program:
Course 1: Conflict Resolution For Beginners
-Learn how to address conflict and find outcomes that benefit all.

Course 2: Communicating through Disagreement
-Learn the tools and tactics to communicate effectively through disagreement in every situation.

Course 3: How to Proactively Manage Conflict as an Employee
-Manage conflict before it escalates. Learn how to recognize the signs of conflict and apply problem-solving strategies to resolve it with tact and diplomacy.

Course 4: Mistakes to Avoid When Resolving Conflict
-Learn how to avoid common mistakes when working to resolve conflict at work and in your personal life.

Course 5: Managing Conflict in a Remote Work Environment
-Learn how to navigate and resolve conflicts that arise in a remote work environment.

Course 6: Working More Effectively with Different Personalities
-Learn to recognize personality differences amongst others, the impact this can have on your relationships, and how you can work better amongst all personality types.

Courses

Taught by

Lisa Gates, Craig Runde, Fred Kofman, Henna Inam, Chris Croft, Doug Rose, Jenna Lange and Arianna Huffington

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