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LinkedIn Learning

Fred Kofman on Managing Conflict

via LinkedIn Learning

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Overview

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Learn the tools that turn conflicts into positive outcomes in this workshop-style course with LinkedIn Influencer and philosopher of leadership Fred Kofman.

Syllabus

Introduction
  • How you handle the conflict makes the difference
1. Understanding Each Other
  • Finding a shared purpose
  • The four goals of conflict conversations
  • Angeli's story
  • Listening in a disarming way
  • Practice listening
  • Fred and Angeli: Yielding in a constructive way
  • Speaking so you are understood
  • Fred and Angeli: Getting past pushback
  • Explaining your reasoning
  • Fred and Angeli: Explaining your reasoning
2. Negotiating and Making a Commitment
  • Negotiating on the interests
  • Fred and Angeli: Negotiating
  • Making a commitment
  • Getting a commitment
  • Coming up with your best alternative to a negotiated agreement
  • Preparing for the conversation
Conclusion
  • Angeli's post-coaching interview
  • Moving forward

Taught by

Fred Kofman

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4.8 rating at LinkedIn Learning based on 1662 ratings

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