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LinkedIn Learning

Improving Your Conflict Competence

via LinkedIn Learning

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Overview

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Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.

Syllabus

Introduction
  • Don't fear conflict
  • What is conflict competence?
1. Understanding Conflict
  • Measuring the value of conflict competence
  • Your attitudes influence your conflict competence
  • Develop a deeper understanding of how conflict unfolds
  • How you respond to conflict affects its outcome
2. Managing Your Emotions
  • What triggers your emotions in conflict?
  • Manage your conflict emotions and stay focused
  • Reflect on what's happening and the results you want
3. Engaging Others Constructively
  • Use constructive responses to get good results
  • Listen to others and discover answers to conflict
  • Avoid destructive behaviors that derail solutions
  • Help others resolve conflict
  • Create a culture of conflict resolution
Conclusion
  • Strengthen your conflict management skills

Taught by

Craig Runde

Reviews

4.6 rating at LinkedIn Learning based on 3470 ratings

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