Professional Skills: Resolving and Transforming Conflict

Overview

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Master the final and most crucial stages of conflict management: resolution and transformation. This course helps you turn conflict into collaboration by applying clear communication, creative problem-solving, and follow-through strategies. Getting through conflict is only half the battle — resolving it is where the real transformation begins. Resolving and Transforming Conflict, developed by ASU’s Sandra Day O’Connor College of Law, gives you the frameworks and tools to create cooperative, lasting solutions. This course builds on conflict awareness and management skills to help you follow through with strategies that promote trust, accountability, and change. You’ll explore real-world tactics for responding thoughtfully, brainstorming collaboratively, and applying practical solutions that are applicable in any workplace setting. Whether you’re addressing individual disputes or team-wide issues, you’ll develop the confidence to lead with integrity, respond clearly and resolve fairly.

Syllabus

Responding to conflict

This module introduces you to the fundamental aspects of conflict, helping you understand its various causes and the resources available for effective resolution. You will learn practical strategies for responding to conflict in a constructive manner, focusing on how to de-escalate situations and foster positive outcomes. By the end of this module, you will be equipped with the initial tools to approach disagreements with confidence and skill.

Exploring cooperative solutions

Building on the foundational understanding of conflict, this module delves into the art of exploring cooperative solutions. You will discover how to shift from adversarial positions to collaborative problem-solving, emphasizing thoughtful responses and purposeful questioning. This module will guide you in transforming conflict into opportunities for mutual understanding and shared success, enhancing your ability to work with others towards common goals.

Following through on solutions

The final module focuses on the critical step of following through on conflict solutions with honesty and humility. You will learn how to sustain positive changes, build trust, and ensure that agreed-upon resolutions are implemented effectively. This module emphasizes the importance of accountability and integrity in maintaining healthy relationships and preventing future conflicts, empowering you to achieve lasting peace and productivity.