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LinkedIn Learning

Conflict Resolution Foundations

via LinkedIn Learning

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Overview

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Discover how to improve your relationships with your coworkers, clients, employees, and supervisors and find your way through conflict back to cooperation.

Syllabus

Introduction
  • Bringing resolution to your conflicts
1. Anatomy of Conflict
  • Playing the name, blame, and claim game
  • Understanding conflict styles
  • Recognizing contentious tactics
  • Unwinding cognitive bias
2. Resolution Road Map
  • Identifying issues and needs
  • Distinguishing fact from fiction
  • Opening the conflict conversation
  • Gaining alignment and brainstorming
  • Getting to agreement
3. Deepening Conflict Resolution Skills
  • Increasing your conflict capacity
  • Asking diagnostic questions
  • Listening
  • Labeling, mirroring, and silence
  • Reframing
Conclusion
  • Next steps and resources

Taught by

Lisa Gates

Reviews

4.7 rating at LinkedIn Learning based on 4913 ratings

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