Conflict Resolution

Overview

Learn essential conflict resolution skills through a comprehensive 10-hour course covering the fundamental principles and practical applications of managing disputes effectively. Master the complete six-phase conflict resolution process and explore five distinct resolution styles to handle various conflict situations. Develop the ability to adapt resolution techniques for different types of conflicts while learning to identify and implement preventive measures before disputes escalate. Acquire fundamental communication tools including agreement framing and open questioning techniques that facilitate productive dialogue. Build competency in basic anger and stress management strategies to maintain composure and effectiveness during challenging interpersonal situations, enabling you to transform conflicts into opportunities for improved relationships and outcomes.

Syllabus

Understand what conflict and conflict resolution mean
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflicts
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Be able to use basic anger and stress management techniques