Conflict Resolution

Overview

Master AI & Machine Learning for 50% Off

Go under the hood of AI — neural networks, real-world applications & more. Designed by UNSW experts.

This course introduces a six-phase conflict resolution process, five conflict resolution styles, and communication tools such as agreement frames and open questions. Learners practice adapting the process to different conflicts and using basic anger and stress management techniques.

Syllabus

Understand what conflict and conflict resolution mean
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflicts
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Be able to use basic anger and stress management techniques