Workplace Conflict Resolution Skills

Overview

AI, Data Science & Cloud Certificates from Google, IBM & Meta — 40% Off

One plan covers every Professional Certificate on Coursera. 40% off Coursera Plus Annual.

Master workplace conflict resolution and negotiation skills to improve communication, teamwork, and professional relationships. Learn how to identify conflict sources, apply conflict management styles, and resolve disagreements with confidence. This course provides a practical foundation in workplace conflict management for learners who want to handle professional challenges more effectively. You will explore the meaning, sources, and types of conflict, including role conflict, structural conflict, interpersonal conflict, and organizational conflict. The course also covers behavioral tools such as the Johari Window, conflict process models, and key conflict management styles including collaborative, competitive, accommodating, and compromising approaches. You will learn how to apply negotiation, bargaining, and structured resolution techniques in real workplace situations. By the end of this course, you will be able to analyze conflicts, choose the right resolution approach, communicate more effectively, and build stronger workplace relationships. This course is ideal for professionals, managers, HR learners, team leaders, and students who want practical conflict resolution skills for career success.

Syllabus

Foundations of Workplace Conflict

Explore the fundamentals of workplace conflict, including its meaning, sources, and types. Learn how internal and external factors influence conflicts and how behavioral models like Johari Window enhance self-awareness.

Dynamics and Styles of Conflict

Examine different organizational conflicts such as role, structural, and interpersonal conflicts. Learn and apply key conflict management styles to handle real-world workplace situations effectively.

Resolving Conflict through Processes and Negotiation

Understand the conflict process and develop practical skills in negotiation and bargaining strategies. Learn how to resolve conflicts using structured approaches and third-party interventions.