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Sustaining Healthy Conflict Norms on Your Team

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Overview

Create team habits that normalize healthy conflict, reinforce psychological safety, and prevent small tensions from becoming big problems.

Syllabus

Unit 1: Setting the Tone for Healthy Team Disagreement

Reflecting on Responding to a Challenging Perspective
Modeling and Inviting Healthy Dissent
Healthy Team Disagreement in Action

Unit 2: Giving Constructive Feedback

Reflecting on Using Situation, Behavior, Impact
Addressing Observations Constructively
Structuring Feedback for Stronger Team Meetings

Unit 3: Using Conflict as a Catalyst for Growth

Setting the Stage for Productive Conflict
Encouraging Open Sharing without Escalating Conflict
Reflect and Grow After Disagreement

Unit 4: Rebuilding Trust After Conflict

Applying the AIC Framework
Rebuilding Team Norms After a Fracture of Trust
Identifying Team Conflict Norms After Team Conflict

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