Create a team culture where disagreement drives progress. Set the tone for healthy debate, give feedback that builds trust, and use conflict as fuel for growth.
Overview
Syllabus
- Unit 1: Create Space for Open Dialogue
- Choose the Best Follow-Up Response
- Reflect on Team Openness Behaviors
- Create Norms for Open Dialogue
- Unit 2: Communicate Through Group Tension
- Handle Group Tension
- Identify Neutral vs Blaming Language in Group Conflict
- Redirect Conflict Toward Shared Goals
- Unit 3: Leverage Conflict for Continuous Improvement
- Turn Group Disagreements into Learning
- Reflect on a Past Team Conflict That Sparked Growth
- Transform Conflict Into Team Growth
- Unit 4: Repair and Realign After Conflict
- Restore Trust Together
- Rebuild Momentum After Team Conflict
- Reconnect and Move Forward After Conflict