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edX

Core Skills for Conflict Management

via edX

Overview

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This beginner-friendly path introduces core conflict management skills for everyday professional and interpersonal situations. You will learn how to recognize tension early, understand your own conflict style, and approach difficult conversations with clarity and respect. The path covers strategies for managing one-on-one conflict, navigating group disagreement, and helping others work through disputes without taking sides. It emphasizes constructive communication, active listening, and trust-building practices. By the end, you will be prepared to address conflict more directly, guide conversations toward shared understanding, and contribute to team cultures where disagreement can lead to growth.

Syllabus

  • Identify early signs of conflict and respond before issues escalate
  • Recognize your personal conflict style and adapt your approach
  • Communicate concerns clearly while maintaining respect and calm
  • Facilitate constructive conversations between people in conflict
  • Build team norms that support healthy disagreement and feedback
  • Apply conflict management techniques to one-on-one and group situations

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