Navigate Conflict and Deliver Feedback

Overview

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Managing conflict and giving feedback are among the most challenging tasks leaders face. In this course, you'll discover how to effectively handle a dispute while preserving and strengthening relationships. You'll also learn how to give and receive effective feedback that can help you—and your team—succeed. Find out how to build trust and lead thriving teams that learn from successes, failures, disagreements, and challenges.

Syllabus

Difficult Interactions

Conflict is inevitable, but it doesn’t have to be unmanageable. Discover how to effectively handle—and coach members of your team in handling—disagreements through careful preparation, good communication, and a focus on solutions that work for all parties.

Feedback Essentials

Feedback fosters learning and leads to stronger relationships and higher performance. Discover how to give and receive meaningful feedback that can help you—and your team—succeed.