Explore a Career in IT Support

Learn the core concepts of PC maintenance to prepare for a job as an IT technician. From deployment, administration, and networking fundamentals for Windows 10 to the basics of PC anatomy and troubleshooting, develop the skills needed to identify and resolve IT issues.

Learn installation best practices for hardware and software.
Apply new skills to resolve network issues.
Discover how to best support remote and in-office employees.

Syllabus

Courses under this program:
Course 1: Learning PC Maintenance and Performance
-Build foundational skills that will enable you to solve common help desk issues.

Course 2: Computer Components and Peripherals for IT Technicians
-Learn how to maintain a computer—inside and out. Learn how to manage internal and external components, such as processors, motherboards, monitors, and printers.

Course 3: Microsoft Entra ID Fundamentals
-Get a thorough introduction to Entra ID and explore its place at the helm of all Microsoft cloud products.

Course 4: Windows 10: Supporting Users Essential Training
-Learn about the techniques and concepts that IT professionals must know to support users and troubleshoot Windows 10 in an organization.

Course 5: Windows 10: Administration
-Learn how to keep Windows 10 in tip-top shape. This course is designed for IT professionals and new Windows administrators who want to prepare for a job in IT.

Course 6: Windows 10: Security
-Learn how to protect your network, files, and system. This course covers authentication, encryption, defenses against viruses and malware, network security, remote desktops, and more.

Course 7: Windows 10: Networking
-Learn the basics of Windows networking. Find out how to connect to a network, manage network settings, maintain a firewall, and troubleshoot connectivity issues in Windows 10.

Course 8: Troubleshooting Common PC Issues for Users
-Learn how to troubleshoot a range of hardware, software, and network issues that PC users commonly encounter.

Course 9: Windows 10 for IT Support: Troubleshooting Basics
-Explore the tools you need to know to troubleshoot common problems using built-in tools and solutions in the Windows 10 operating system.

Course 10: IT Support for a Hybrid Workforce
-Explore important considerations for IT teams as companies prepare for the in-office return of the workforce.

Course 11: IT Service Desk Careers and Certifications
-Learn about the key skills, available career paths, and relevant certifications for professionals working in or interested in a role at an IT service desk.

Taught by

Martin Guidry, dan gookin, dan gookin, dan gookin, Robert McMillen, MBA, MCT, MCSE , Brien Posey, Brien Posey, Martin Guidry, Martin Guidry, Joli Ballew, Andrew Bettany and Fancy Mills