Customer Service Using AI and Machine Learning

Introduction

• Thriving in the AI revolution

1. How AI and ML Are Revolutionizing Customer Service

• What are artificial intelligence (AI) and machine learning (ML)?
• Why now? What enabled this technology revolution?
• Real-world applications: How service organizations are using AI and ML

2. Using AI- and ML-Powered Solutions

• Search engines: How machine learning sharpens a search
• Chatbots: Automating service interactions with virtual representatives
• Customer interaction analysis: Early warning system and coaching tools

3. Innovating with Custom Applications

• Identifying good candidates for custom AI and machine learning solutions
• Custom solution examples: Customer experience
• Custom solution examples: Operations

4. Bringing Your Ideas to Life

• Good business requirements for AI and ML
• Partnering with your engineers and data team to ensure success
• Evaluating success in your AI and ML projects

Conclusion

• Putting things into action