Growing as a Customer Service Manager

Customer service managers lead their teams in problem solving, troubleshooting customer issues, and providing exceptional customer service. Cultivate the skills you need to establish processes and policies that guide your employees to deliver superior performance.

Learn the basics of being a strong customer service leader.
Learn how to use assessments to hire customer service talent.
Explore best practices for managing a customer contact center.

Syllabus

Courses under this program:
Course 1: Customer Service Leadership
-Learn how to align customer service with the organization's goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need.

Course 2: Managing a Customer Service Team
-Discover how to lead customer service teams to excellence and greatness.

Course 3: Using Assessments to Hire Customer Service Reps
-Learn how to use personality assessments when hiring to find the best fits for your customer service positions.

Course 4: Managing a Customer Contact Center
-Leverage the new developments facing contact centers to set up your organization for success. Learn how to plan your resources effectively, leverage quality metrics, and more.